Activation Points

We talk a lot about feedback. How to deliver it, how to receive it, what type to give, and when to give it. One critical component to answering these questions is understanding how you and the other person are engaging in that conversation. 

Have you ever received feedback that gave you knots in your stomach? Or maybe emotions swelled or you got angry? Maybe you got scared and uncomfortable. 

These are all reactions when we become “activated” by a conversation that can block us from hearing the things that can really help us be better. 

So what are these activation points? 

• Truth points are about the substance of the feedback itself and if we doubt or question what is being said.

• Relationship points are about our relationship with the person giving the feedback and if we doubt or question their level of skill or credibility about the topic, or if there is a lack of trust between people.

• Identity points are ultimately about one’s sense of self and belief in abilities, bringing up what’s commonly referred to as “imposter syndrome”.

• Power dynamics are about the privileges and points of view that are a result of the position, authority, and power between people. 

To help ensure that feedback is motivational and positive requires planning. Think about what you are going to say and when/where the right venue is for the feedback. For example, some feedback can work well in a small group debrief while other kinds may be better in a 1:1 setting. 

Either way, help folks be ready to give and receive feedback by practicing it regularly, preparing people for the conversations, and building a culture of growth and trust. 

Stay tuned for our next minute on building a strong team culture!